Lost password With the launch of our new online store on December 2, 2016, we require all existing customers to reset their passwords to maintain a secure shopping experience. While your profile information is still intact, you will need a new password to access your account. Please enter your username or email address. You will receive a link to create a new password via email. Please follow the instructions in the e-mail to proceed.” If you don’t receive it within 5 minutes, be sure to check your junk mail filter. Username or email